Overview
What You’ll Learn:
- The importance of continuous improvement and quality management
- Primax Care’s approach to quality systems and compliance
- The Plan-Do-Check-Act (PDCA) cycle and its application
- Data collection, evaluation, and improvement strategies
- Roles and responsibilities in maintaining quality standards
2. Definitions
- Continuous Improvement: A sustained effort to enhance processes, services, and quality through data-driven decisions.
- Deming Cycle (PDCA): A four-step management model: Plan, Do, Check, Act.
- Internal Audit: A structured evaluation of processes to identify gaps and ensure compliance.
- Corrective Action: Steps taken to address identified non-conformances from audits or feedback.
- Performance Indicators: Metrics used to assess effectiveness and outcomes.
